TouchNet authorized user domain issue
Student Accounting has found that Authorized User emails that have Gmail domains are not receiving notifications, statements, or password reset emails.
Albion Client Services and TouchNet are working to fix a security issue so these users can receive notifications and emails again.
At this time we do not have an estimated time this will be resolved.
If you have a TouchNet Authorized User that has a gmail account you may set up a seperate non-gmail email to be linked to your student account or log in for your authorized user until this problem has been fixed.
We understand this is a large inconvenience and are working hard to resolve the issue.
If you have further questions or concerns please contact Student Accounting at 517-629-0507 or email accounting@albion.edu.
Posted on Friday, August 18, 2023 by Student Accounting (Accounting@albion.edu)