Student Accounting has found that Authorized User emails that have Gmail domains are not receiving notifications, statements, or password reset emails.
Albion Client Services and TouchNet are working to fix a security issue so these users can receive notifications and emails again.
At this time we do not have an estimated time this will be resolved.
If you have a TouchNet Authorized User that has a gmail account you may set up a seperate non-gmail email to be linked to your student account or log in for your authorized user until this problem has been fixed.
We understand this is a large inconvenience and are working hard to resolve the issue.
If you have further questions or concerns please contact Student Accounting at 517-629-0507 or email accounting@albion.edu.
Posted on Friday, August 18, 2023 by Student Accounting (Accounting@albion.edu)