Gmail.com TouchNet authorized user issue resolved
In June, Google made a change to security settings that prevented Authorized Users with Gmail.com email accounts from receiving notifications, emails, and attachments. Since then TouchNet and Albion have been trying to fix the issue. This took much longer than expected. As of September 20, 2023, both teams were able resolve this issue.
We make it a priority to provide the best experience possible when it comes to the billing platform. We are truly sorry that we have been unable to provide this in the past few months.
If you find that your Authorized User needs their password reset please contact Student Accounting at accounting@albion.edu or 517 629-0507 Monday – Friday 8:30 AM – 4:30 PM. We would be more than happy to send a “forgot password” link.
Thank you for your patience while we worked to resolve this issue.
Posted on Wednesday, September 20, 2023 by Student Accounting (Accounting@albion.edu)